Service Level Agreements

Facilities Services
Service Level Agreement for E&G Facilities
Under the University Financial Model, allocated costs for central services are the costs of University-provided services for which usage cannot be directly measured, so the allocation of such costs is accomplished through formulas that approximate the relative proportions of usage.

IT Support Services
Service Level Agreement for IT Support Services
The daily activities of the University depend on having a robust, efficient, and predictable IT infastructure. This SLA focuses on the baseline "common good" IT support services provided by the areas reporting to the CIO.